Return & Refund Policy
Return & Refund Policy
Thanks for shopping with us.
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 7 calendar days to return an item from the date you received it.To be eligible for a return, your item must be unused and in the same condition that you received it.Your item must be in the original packaging.Your item needs to have the receipt or proof of purchase.
Made-to-measure products
Made-to-measure products may NOT be returned unless they are deemed to be faulty or have been damaged in transit.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your account, credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Faulty or damaged products
In the unlikely event that a delivered product (including made-to-measure items) is faulty or damaged, we will exchange it or provide you with a full refund, as long as we are notified of the product’s fault within 7 days of it being delivered to you.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact
Us
If you have any questions on how to return your item to us, contact us.
Tudor
House
49 Grosvenor Road
Birmingham,
B6 7LZ
United Kingdom
Tel:+44(0)121 328 7660
email: sales@ukcbs.com